Warranty

Returns, Exchanges, and Refunds

At SIUX INDONESIA, we want you to be completely satisfied with your purchase of padel rackets and related products. However, if you need to make a return or exercise your right of withdrawal, the following clear and specific conditions apply:

Right of Withdrawal:

• The right of withdrawal allows you to return purchased products without providing reasons or incurring penalties, within 07 calendar days from the date of receiving the order.

• The right applies exclusively to products returned in the same condition in which they were received, except for exceptions established by applicable regulations.

Exceptions to the Right of Withdrawal:

The right of withdrawal does not apply to:

  • Sealed health and hygiene products: Products that are not suitable for return for health or hygiene reasons, such as intimate items or those unsealed after delivery.
  • Promotional bundles: Partial returns of products purchased as part of a promotion or bundle discount will not be accepted.
  • General Return Conditions:
  • The customer is responsible for the return shipping costs unless the return is due to an error by SIUX (incorrect or defective product).
  • To initiate a return, customers must contact SIUX INDONESIA through the contact form available on the website or via email at info.id@siuxpadel.com
  • SIUX will verify the returned product’s condition. Once confirmed that the product meets the return conditions, the refund will be processed within 14 calendar days of receiving the returned item.

Product-Specific Return Conditions:

Padel Rackets and Accessories:

  • Rackets and accessories (e.g., overgrips, wristbands, caps) can be returned if:
  • The product is in perfect condition, showing no signs of use, scratches, or damage.
  • It is in its original packaging with all tags intact.
  • Returns will not be accepted for rackets that have been used or altered unless they have a manufacturing defect.

Sportswear:

  • Sportswear (e.g., shirts, pants, skirts, sweatshirts, socks) can only be returned if:
  • The product is unused, unwashed, and in its original packaging with all tags intact.
  • Returns will not be accepted for garments that have been altered, worn, or washed.

Defective or Damaged Products:

If you receive a defective product or one damaged during transport, please contact us immediately. We will provide an appropriate solution, which may include a replacement or refund, depending on the situation.

Exchange Policy

Exchanges for Size or Fit Issues:

• If a purchased item does not fit properly, you can request an exchange within 07 calendar days of receiving the order. We will exchange the product for a different size or an item of equal value, based on your preference.

Exchange Restrictions:

  • Products must be unused, in their original condition, with tags, packaging, and accessories intact.
  • Custom or personalized items (e.g., engraved rackets) and items purchased as part of special promotions or bundles cannot be exchanged unless they have manufacturing defects.

Product Warranty

At SIUX INDONESIA, we ensure that all products meet the manufacturer’s quality standards and specifications. Product warranties are with the following conditions:

  • Warranty Period: All products have a warranty of six months from the delivery date.

Warranty Limitations:

The warranty covers manufacturing defects, such as:

  • Material defects or issues affecting functionality.
  • Problems preventing the product from operating as specified.

The warranty does not cover:

  • Normal wear and tear from regular use.
  • Improper use, negligence, or exposure to extreme conditions.
  • Altered, modified, or repaired items by unauthorized third parties.
  • Cosmetic damage (scratches, dents)

Warranty Claims Procedure:

Warranty claims are applicable for only those products with Siux Hologram

1.Notify the issue to the shop from where you bought the product

2. Or you can send your defect details through the contact form available on the website or via email at info.id@siuxpadel.com with the subject “Warranty” and your order number and the unique code you can see on the Siux Hologram.

2.Provide detailed information and attach photos or videos showing the issue.

3.The product will be analyzed by our technical team. Depending on the evaluation:

  • Repair: If repairable, the product will be returned in optimal condition.
  • Replacement: If irreparable, the product will be replaced with a new one.
  • No Defect Found: If no defect is detected, the product will be returned unchanged.